Automotive Customer Service Advisor - Military Veterans

Profile

nPosition SummarynContribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register. nu00a0nDuties & Responsibilities nnFirst point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations. nResponsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge. nUnder the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering. nFollow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. nConduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.nPrimary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives. nPartner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures. nEffectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately. nIn designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.nMaintain an organized and neat shop.nAdhere to all company policies, procedures, safety and environmental rules.nOther duties as assigned.nnnu00a0nKnowledge, Skills, and AbilitiesnnHigh school diploma or equivalent required.nValid Driver's License.nOne year of related experience in the automotive service environment.nOne year of sales experience preferred.nMust have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts. nStrong verbal communication skills. nStrong customer service skills.nAbility to work Days, Nights, Weekends, Holidays.nnnPhysical Demands/Work EnvironmentnThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. nThe characteristics described here are representative of those an employee encounters while performing the essential functions of this job. nu00a0nPhysical DemandsnnMust be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.nFrequent standing and walking for long periods of time.nFrequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.nClimb up and down ladders to retrieve and stock merchandise.nCommunicate effectively in person, by telephone, or by using telecommunications equipment.nEnters and locates information on computer.nPresents information to small and large groups.nVisually verifies information, often in small print. nSafely operates a motor vehicle.nnnn

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