Customer Relationship Manager - NPP

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Customer Relationship Manager - NPP','220904','Group Purchasing VM','Washington-SeaTac','Days','40 hours per week','40 hours per week','Days','Days','Monday - Friday','Monday - Friday','','','!*!This position is well versed in the value delivered to customers and the problems customers are trying to solve to meet their business needs. They are able to solve customer requests but will proactively offer ideas and insights to meet the customer’s purchasing needs. This role is the front-line employee providing a great customer experience, and is responsible for resolving a broad range of customer impacting issues. This individual is extremely collaborative and works well in a team environment. This role requires competency in relationship building & influencing with a strong focus on providing a great customer experience and driving results. This role develops and executes marketing engagement strategies to increase customer lifetime value.


Accountable for the overall satisfaction of customers within their region.
Accountable for completion of marketing activities within a region prior to launch, support during launch, and follow up actions post launch for the major business initiatives they own.
Building and maintaining relationships with key personnel within small and medium sized business customers and partners.
Provides solutions to customer needs through our offers.
Works to achieve KPIs and client satisfaction scores determined by leadership.
Gathers customer feedback and creates B2B marketing engagement plans to drive leads to our partners.
Liaising with internal teams to ensure customer needs are fulfilled effectively.
Contributes to building our brand.
National Purchasing Partners (NPP) is a group purchasing organization offering organizations and associations access to an aggressively priced contract portfolio with world class vendors. NPP is a member-based GPO with over 100,000 member organizations and hundreds of thousands of other eligible organizations across the public and private sectors.

National Purchasing Partners is owned by a nationally acclaimed non-profit medical center (**MEMBERS ONLY**SIGN UP NOW***.). Armed with over 35 years of Group Purchasing Organization (GPO) experience, we pride ourselves on peer-to-peer relationships with associations to efficiently grow business for our vendor partners. ','!*!
BA/BS degree or equivalent experience (4 years)
3 years of customer service and/or sales experience
Industry knowledge of customer satisfaction drivers; strong understanding of policy/process impact to front line employee & customer satisfaction.
Excellent verbal and written communication skills required.
Excellent interpersonal skills with a demonstrated ability to work in a cross-functional team environment required.
Strong customer focus, ability to probe customer needs and provide solutions.
Strong business acumen.
Customer experience certifications preferred (e.g. CCXP)
Skills using: Salesforce, LinkedIn SalesNavigator preferred


Just as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal success. With a wide range of perks that includes comprehensive compensation and benefits, continuing education and support, and the opportunity to live in one of the most livable cities in the country, you will find that an opportunity with Team Medicine is one worth taking.

 

We are an equal opportunity/affirmative action employer.
','Customer Relationship Manager - NPP

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