SALES SUPERVISOR - Rockville

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JobTitle: SALES SUPERVISOR - Rockville
Job ID: 397561_en-us
Salary Range: null- null
Job Category: Retail/Merchandising
Employment type: Full Time
Position Description:
Position Purpose:
The Sales Supervisor will supervise a team of HDDC Appliance, Bath, and Flooring Sales Specialists. They will be responsible for driving sales and leading profitable operations by leading, coaching, and mentoring their team of associates on the sales floor. The team will be responsible for providing clients with information on product features, advantages and benefits, and make suggestions about related merchandise. Additionally, the Sales Supervisor will assist with design projects, as needed. They will be responsible for their directs regarding performance appraisal, professional development, and disciplinary actions. The Sales Supervisor must possess strong communication and follow-up skills and is responsible for managing their team to ensure that clients receive the highest level of customer satisfaction possible through project completion.
Major Tasks, Responsibilities & Key Accountabilities:
50% - Sales:
- Proactively identifies and resolves issues that may impair the team's ability to meet customer needs
- Suggests related items/services that might complement clients' purchase
- Makes recommendations to upper management to improve sales-related strategy
- Educates clients during the selling process (e.g., answers questions, elaborates on features, benefits, costs)
- Monitors sales reports and supervises associates on making the appropriate behavioral changes to positively impact sales
- Provide on-site leadership for project, as needed
- Teaches and encourages best practices with his or her directs and the department as a whole
40% - Customer Service:
- Supervises a team of Sales Associates through hands-on leadership
- Properly onboards new associates
- Reviews and provides constructive feedback on sales process
- Encourages team members to continuously develop their personal and professional skills in their area of expertise
- Conducts weekly stand-up meetings to discuss sales updates
- Inspires his or her team to have a high level of engagement and performance
- May act as Key Carrying Manager on Duty (MOD)
- May need to Open and/or Close the facility as acting MOD
10% - Self-Development:
- Proactively seeks knowledge on all products and services
- Routinely develops skills in related areas of expertise
Nature and Scope:
This position reports to the Sales Manager.
This position has up to 12 direct reports.
Environmental Job Requirements:
Environment:
1. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:
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