Retail Operations Specialist

Profile

**MEMBERS ONLY**SIGN UP NOW***. is searching for a Retail Operations Specialist to join our high-energy team and provide day-to-day support across all 210
(and counting!) **MEMBERS ONLY**SIGN UP NOW***. retail locations. In this role, you’ll play a key part in helping us achieve operational efficiency and excellence by ensuring that every store team has what they need to succeed. You’ll help the Retail Operations team in answering requests, creating policies, building processes, and supporting various internal systems—working cross-functionally with teams across the company to keep our retail ship running smoothly. Sounds like your cup of tea? Keep reading!
What you'll do:
Become an expert in all **MEMBERS ONLY**SIGN UP NOW***. retail processes and systems
Respond to all Retail Operations tickets and communicate closely with Retail Tech Services around store technology issues
Maintain and own all retail-facing policies and ensure that our procedures up to date
Identify and highlight any trends in the questions and issues raised by our store teams, and use that insight to pinpoint new opportunities to adjust our policies, trainings, and communications
Create and distribute internal operations messages, in partnership with our Retail Communications team, to our retail field
Become an expert in all **MEMBERS ONLY**SIGN UP NOW***. app (including POE, Billfold, Floor-set, etc.) and serve as a liaison to our Product Management teams to troubleshoot outages, bugs, and prioritize updates from the store fleet
Be available as needed for weekend and evening support
Who you are:
Backed by 1-2 years of experience in retail or retail store operations
A passionate self-starter who works effectively and efficiently
Highly motivated and focused (a thorough to-do list is the secret to your success)
A concise, clear, and compelling communicator with e
xcellent written and verbal communication skills (plus a super-sharp eye for editing and proofreading)
Strong attention to detail and ability to multitask
Ability to work independently and as part of a team
A critical thinker with a solution-oriented mindset
An ultra-organized person with superb prioritization and execution skills
Some benefits of working at **MEMBERS ONLY**SIGN UP NOW***. for full-time employees:
Health, vision, and dental insurance
Life and AD&D Insurance
Flexible vacation policy
Paid Holidays
Retirement savings plan with a company match
Parental leave (non-birthing parents included)
Short-term disability
Employee Assistance Program (EAP)
Bereavement Support
Optical Education Reimbursement
Free eyewear
And more (just ask!)
**MEMBERS ONLY**SIGN UP NOW***. requires all newly hired in-person or hybrid employees to be fully vaccinated against COVID-19 by their start date. **MEMBERS ONLY**SIGN UP NOW***. is an equal opportunity employer and will provide reasonable accommodation, as necessary with federal, state, or local law, to those individuals who are unable to be vaccinated.
**MEMBERS ONLY**SIGN UP NOW***., in good faith, believes that the posted salary range is accurate for this role in New York City at the time of posting. **MEMBERS ONLY**SIGN UP NOW***. may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future. In addition to base salary, this role is also eligible to receive an equity bonus as part of the total compensation package. Details and eligibility will be discussed during the application process.
New York City Pay Range
$59,500
—
$68,000 USD
If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy
, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act (“CPRA”).
About Us:
**MEMBERS ONLY**SIGN UP NOW***. was founded with a mission: to inspire and impact the world with vision, purpose, and style.
We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.
Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we’re there to make exceptional vision care simple and accessible. (Delightful, too.)
Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.

Company info

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