Posted on
Feb 28, 2023
Profile
LivePerson (NASDAQ:LPSN) is a Conversational AI company creating digital experiences that are Curiously Human. Every person is unique, and our technology makes it possible for companies, including leading brands like HSBC, Orange, and GM Financial, to treat their audiences that way at scale. Nearly a billion conversational interactions are powered by our Conversational Cloud each month.
You'll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we're building, and you build partnerships that improve our business. Likewise, you're someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.
Overview
The Sales Development organization serves as the first point of contact for prospective customers, and this team is responsible for first impressions and early engagement. This leader will have overall responsibility for inspiring, mentoring and building teams within the global Sales Development organization; these teams generate the new logo sales pipeline via inbound lead management and outbound prospecting in support of our field sales organization. Taking ownership of high volume, high quality, high velocity pipeline generation and its progression through the sales cycle, their ability to partner at the executive level and the supporting functions, incl. Marketing, Sales Strategy, Enablement, Product and Sales Programs, will define their success. They will be a critical contributor to the corporate sales strategy, providing a healthy and reliable pipeline for Sales to achieve the global objectives.
You will possess great energy, leadership, and initiative to drive outstanding business results and first-class employee development. You will report to the Chief Marketing Officer.
You will
Lead an accomplished group of Managers/Directors and Sales Development Representatives based in NA, EMEA and APAC, with focus on building scalable best practices:
Coach leadership and Sales Development Reps to meet pipeline targets.
Retain and inspire an accomplished team
Align the Sales Development team with the Sales organization to achieve new logo acquisition targets, load balanced across regions and reps
Establish and lead rigorous sales development execution, ensuring target accomplishment, accurate forecasts and total transparency
Inspire & motivate individuals to succeed through impassioned management, coaching, creative sales incentives, and broadcast of results
Work with the Revenue Marketing team to outbound accounts alongside of target campaigns
Work with the Growth Marketing team to ensure swift follow up on all inbound MQLs
Implement process and productivity improvements, including the SDR tech stack
Build and conduct executive presentations for all partners
Participate in global projects to guide fast innovation and keep our processes and methodologies ahead of the market
Promote us across the wider business
You have
Experience with SDR prospecting tools
Prior experience and success in building and running large, high velocity inside sales teams in 2nd line leadership roles, within the technology/SaaS industry
SFDS Operations experience
Experience managing teams to achieve performance goals and overachieving pipeline and revenue targets
Experience hiring and developing teams globally, at scale, with a focus on coaching, mentoring and diversity
Experience in global management, managing relationships to lead business and success e.g. with Marketing, Alliance & Channels, Sales Leadership, Customer Success
A trusted advisor to cross-functional stakeholders
Business acumen and understanding of consultative selling
Benefits:
The salary range for this role will be between $181,800 to $242,400. Final compensation will be determined by a variety of factors, including but not limited to, your location, and your skills, experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. The compensation package also includes the following benefits, which may be updated from time to time:
Health: medical, mental, dental, and vision
Time away: vacation, dependent care, holidays, wellness days, and more
Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
Family: parental leave, maternity support, fertility services
Development: tuition reimbursement, native AI learning
Additional: 24/7 access to professional counselors, voluntary ins. coverage, exclusive perks and discounts
Why you'll love working here:
Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, deal with ambiguity, and own their work. These company values guide our continued, holistic growth as individuals, as teams, and as an organization.
Belonging at LivePerson
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.
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