Sales Manager - Conrad Orlando

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Job Information
Hilton
Sales Manager - Conrad Orlando
in
Orlando
Florida
Join the opening team and build a legacy at the most highly anticipated Conrad Hotel, opening Fall 2023 in
Orlando
as a Sales Manager
! This position will start immediately.
Conrad Orlando perfectly blends dynamic activity and ultimate tranquility for those who want to adventure with ease. Buffered by 500 acres of an untouched nature preserve, Conrad Orlando is a destination resort within the sprawling 1,100-acre Evermore Orlando Resort. Natural environments, exotic views, and an expansive 20-acre tropical paradise surrounding an 8-acre Crystal Lagoon® set the stage for a luxurious experience which is as harmonious as it is captivating. Inspired by the natural springs of Central Florida, our aquatic paradise features a contemporary minimalist style, exceptional amenities, intuitive service, and spacious environments. Relax at Conrad Spa. Play 36 holes of Jack Nicklaus-designed golf. Savor five restaurants and lounges. And gather at our 65,000 square feet of abundant, indoor and outdoor meeting and event space. Here, there are new places to explore and exciting adventure as far as the eye can see.
In this role, you will report directly to the Assistant Director of Sales.
The ideal candidate will have the following qualifications:
Excellent communication skills in all aspects: verbal, written and nonverbal.
1-3 years’ experience in a comparable position in a Luxury hotel operation.
Possess excellent organizational and administrative skills.
Quality driven with a passion for excellence in guest service and satisfaction.
Approachable, open minded and fair.
Willingness and capacity to learn and apply new systems.
Proficient in OnQ and Delphi.fdc.
Desirable:
Previous experience managing and/or coordinating the sales process preferably for a Luxury property.
Capability to use Excel to generate and interpret data reports on business volume from sales territory and individual sales progress reports.
Capability to use PowerPoint beyond required presentation skills and proactively create compelling up to date presentations for the sales team and other hotel departments to use in operations.
Want to learn more?
****What will I be doing?
The sales office in a hotel is a fast-paced, ever-changing environment and is a true launching pad for those who aspire to grow their careers in hospitality.
Specifically, you would be responsible for performing the following tasks to the highest standards:
Research, solicit and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams, to meet and exceed lead generation goals.
Represent the hotel in the development of market segment(s) and new customer relationships while maintaining existing relations with assigned accounts. Consistently strives to maximize revenue and profitability for all hotel revenue streams.
Develop a business strategy by analyzing historical, current and future hotel and market trends, implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals.
This role requires strong sales, communication, and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate and secure new revenue for the hotel.
Customer and Account Management
- Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent.
Prospecting
- Demonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy.
Negotiations
- Understand the customer and the business leaders expectations. Adapt to a changing market.
Customer and Account Management:
Actively engage with **MEMBERS ONLY**SIGN UP NOW***. Sales, Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel.
Develop and execute plans to engage in outside sales calls, industry tradeshows and customer events.
Develop, execute and communicate a monthly, quarterly and annual business plan for a designated market.
Maintain up to date pipeline of business opportunities that will meet the short and long-term business objectives for the designated market.
Represent hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts.
Conduct site inspections through masterful story telling with prospective and existing customers based on their individual needs.
Coordinate customer specifications (including room, food and beverage and meeting space requirements) via identified lead management system. Enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards.
Prospecting:
Research, solicit and generate new leads for business opportunities through database research and proactive sales efforts, maximizing new room revenue and meet and exceed lead generation goals.
Create and execute plan to shift share from your competitors.
Engage in outside sales activities to uncover needs, build relationships and to win new business.
Negotiations:
Negotiate contracts and commission agreements with end-user customers and intermediaries.
Provide solutions that both achieve and protect the financial goals of the hotel while strengthening relationships with customers.
Engage **MEMBERS ONLY**SIGN UP NOW***. Sales and Hilton Legal to support the contracting process when needed.
What are we looking for?
To fulfill this role successfully, you should demonstrate the following minimum qualifications:
Minimum Education: Bachelor's Degree preferred
Minimum Years of Experience:  Minimum of one year of Hotel experience in guest contact areas. Previous sales experience preferred.
Additional Requirements: Ability to travel on short notice and adaptable to schedule changes.
Highly professional presentations and oral and written communication skills.
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (****. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits
– Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. (**** We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
Access to your pay when you need it through DailyPay
Medical Insurance Coverage –
for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education (****: Access to a wide variety of educational credentials
(ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
#LI-MD1
Job:
Sales
Title:
Sales Manager - Conrad Orlando
Location:
null
Requisition ID:
HOT09JV8
EOE/AA/Disabled/Veterans

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