Territory Manager

Profile

, Belgium

Job Family Group:

Commercial and Retail

Worker Type:

Regular

Posting Start Date:

November 25, 2022

Business unit:

Downstream

Experience Level:

Experienced Professionals

Job Description:

What’s the role

This is a field-based customer facing role in the Benelux Lubricants Sales Team predominantly working with our automotive and truck customers across Belgium and Luxembourg. The Territory Manager supports and guides customers in strong collaboration with the Key Account Manager and the Customer Operations team.

Main objectives of the role


Represent Shell growth journey within the Belgian and Luxembourg market by maintaining and developing excellent customer relationships.
Visit customer delivery locations in line with visit plans and frequency as agreed with Key Account Manager and Business Manager.
Support the accounts from operational perspective by providing local expertise and technical support at delivery location level.
Support the Key Account Manager to identify and actively seek opportunities to increase the value for new and existing Shell customers.
Drive implementation of marketing initiatives agreed at headquarter level between the customer and the Shell Key Account Manager.
Using Customer relationships to influence sites behaviors and training the lubricants knowledge with customers.


Description & Accountabilities


Support in the negotiation and conversion of customers and sites to contribute to the local growth agenda.
Onboard new sites, liaise with Key Account Manager and Customer Operations to create an onboarding pack.
Build very strong relationships with the customers on the field to retain existing account and collect market data.
Collaborate with the extended team (Key Account Manager, Marketing, Technical, Customer Operations) to service customers and to increase market share.
Maximize the usage of touchless tools like Shell Market Hub and eBilling.
Reactively respond to any site queries between scheduled visiting and phone calls.
Demonstrate a customer centricity & enterprise 1st approach.
Deliver a personal Goal Zero and promote the values of Shell (ethics & compliance)


Skills & requirements


Creativity: ability to think out of the box
Demonstrates ability to execute an account strategy
Strong customer relationship and commercial mindset by understanding what it means to be customer first and offering a good and valuable experience for customers.
Project Management: analytical and structured
Have strong drive and ability to ability to work in an autonomous manner
Experience in customer interactions.
French speaking and proficient in English and Dutch.
Enthusiasm for automotive & truck sector is a plus.


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DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.

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