Location
Tampa, FL, United States
Posted on
Apr 06, 2021
Profile
Description
The Retention Executive is responsible for growing membership within existing accounts through adding lines of coverage and for directly managing renewals and service issues for assigned groups. The Retention Executive's work assignments are varied but center around sales acumen in renewal management and bringing exceptional client support.
Responsibilities
The Retention Executive, Group Digital Sales oversees customer account management, including advising plan selections and adjustments. This position develops and oversees customer retention campaigns; understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas; makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.
Required Qualifications
1 years of experience in sales
1 years of customer service experience
Valid state health and life insurance license or the ability to attain the license in first 30 days of employment.
Proficient in Microsoft Office: Word, Excel and Outlook
Effective communication skills
Proven time management, organization, and multitasking skills
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
Account management experience
Bachelor's Degree
Additional Information
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Scheduled Weekly Hours
40
Company info
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