Salesforce Administrator

Profile

Communication has changed for people. It’s changed for businesses, too.
**MEMBERS ONLY**SIGN UP NOW***. is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle—across acquisition, engagement, and support. Today more than 25,000 businesses use **MEMBERS ONLY**SIGN UP NOW***. to connect with a billion people worldwide.
Join the company helping businesses grow revenue through live chat, and so much more!
What's the opportunity? 🤔
We are looking for a Salesforce Administrator to join our Go-to-Market Systems Team. In this role you will be responsible for maintaining and supporting all things with our Salesforce instances as well as other tech stacks integrated to it. We’re looking for someone interested in implementing, configuring, troubleshooting and maintaining our business systems. By nature, you're a problem solver and excited to troubleshoot issues that impair our sales / marketing / support processes. Your favorite days are the ones where you helped someone solve a technical issue. You should have the ability to uncover deficiencies in our systems, escalate them properly, and work with other GTM team members to devise long-term solutions.
What will I be doing? 🚀
Serve as the primary systems administrator for our Salesforce environments.
Monitor and manage the overall health of the Salesforce platform, data quality, and complete regular internal systems audits.
Research and find opportunities to utilize Salesforce best practices, guidelines to improve system productivity, scaling and monitoring.
Create, refresh sandboxes and perform data loads into the sandboxes as needed.
Work closely with the Platform Architecture team and manage integration points between upstream and downstream systems.
Get deeply acquainted with and administer other Sales/Marketing/Support stack (Salesloft, Docusign, LeanData, LinkedIn Sales Navigator, Clari, Zoominfo, and others) to understand how our stakeholders use each tool.
Provision & de-provision, setup and manage 400 users on multiple business applications.
Provide support on Salesforce issues including availability, maintenance, and performance optimization.
Independently review requests and troubleshoot issues to understand technical deficiencies of the systems, define root causes, and implement proactive resolution.
Partner with Business Systems Analysts and Engineers to debug and diagnose complex defects, conduct root cause analysis, and make resolution recommendations.
What skills do I need? 📖
Bachelor’s Degree
Experience with Salesforce Administration including an emphasis on Sales Cloud
Experience with 3rd party tools such as Clearbit, LeanData, Clari, Zoominfo, Zuora, Docusign, and etc.
Experience with source control tools such as Gitlab, GitHub. Experience with agile methodologies, CI/CD automation and release management tools like Copado.
Experience in maintaining data hygiene of a CRM utilizing Data Loader and/or
Demand Tools.
Bonus skills & attributes 🙌
Salesforce Certified Administrator Certification
Experience or drive to troubleshoot issues involving Apex within Salesforce
Sales, Sales Ops, or Marketing Ops Experience
Benefits 😠
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)
Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews - we reward great work!
Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
Open vacation policy and flexible holidays so you can take time off when you need it
Paid maternity leave, as well as 6 weeks paternity leave for fathers
to let you spend valuable time with your loved ones
If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse **MEMBERS ONLY**SIGN UP NOW***.! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

Company info

Sign Up Now - SellingCrossing.com