Sr. Specialist Field Sales Operations CAR Channel

Profile

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

As the Sr. Specialist, Residential Field Sales Operations, you will be responsible for the operational excellence that will bring our exciting line of products to our customers in Multi Dwelling Units (MDUs). You will closely partner across the Region and Division to drive operational excellence through processes and programs, training, communications, sales reporting/analytics, and support for our MDU relational sales teams (CAR Channel).

Job Description

Core Responsibilities

Develops and manages a sales reporting system that will provide adequate data and analysis for Sales Support teams use, as well as strategic data and analysis for sales management requirements.

Coordinates maintenance of weekly and monthly reporting, including recommendation of system changes.

Provides detailed reports to the sales force on ranking.

Performs daily clerical and statistical reporting for Product Sales team.

Generates project estimates using in-house estimating tools and programs.

Generates monthly, quarterly and annual reports relating to Product Sales team incremental sales performance and results.

Captures and updates all required reporting materials to provide Product Sales management customized reports.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Spends time in field with sales team to observe sales processes and tools effectiveness, and determine training and process improvement opportunities.

Attend sales team meetings and huddles to present operational updates and maintain strategic alignment.

Drive program and process execution with Regional Field Sales (CAR) leaders, and act as subject matter experts for Regional Sales and Operations partners.

Collaborate cross-functionally with Corporate, Division, and Regional partners for strategic planning, field execution, and day to day operational excellence.

Execute strategies including processes, programs, special projects, and initiatives in a systematical format.

Support and maintain technological and web-based tools that improve sales channel processes and efficiencies.

Analyze channel procedures and recommend or implement needed change.

Remains current on new and current products and services, industry and competitive trends, and shares findings with the team.

Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com