Key Account Manager - Edu/Govt

Profile

Key Account Manager - Edu/Gov't

at Acquia

Boston, MA

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it!

We are seeking an ambitious Key Account Manager responsible for delivering against renewal and upsell targets as well as developing & maintaining existing customer relationships within higher education and state/local government. In this role, you will proactively engage in the day-to-day Account Management of accounts; mitigating customer escalations and risks with the appropriate sense of urgency, and building strong cross-departmental relationships with other stakeholders in the organization. You will become the customer’s advocate within Acquia, creating a positive customer experience that ultimately results in the renewal of the subscription and account growth. You will work directly with

Sales & Pre-Sales, Technical Support, Customer Success, Professional Services, Operations and Finance.

This position is designed for an individual who has account management experience, a high attention to detail and strives for customer satisfaction. The ideal candidate will have past experience working for a technology company. This is a great opportunity to hit a hot market with best-of-breed open source technology and be the front lines of our Account Management program.

The specific responsibilities of the position include:

Exceed quarterly renewal and upsell goals

Maintain solid relationships with customers and ownership of customers’ success with Acquia platform services

Guide customers through onboarding of products and services

Maintain control of account direction and strategy

Build relationships with strategic leadership level customer contacts

Identify new opportunities and work to drive them to a close

Coordinate with business users and procurement to ensure timely renewals

Update and maintain Sales database as appropriate

Must be able to proactively drive accounts with minimal oversight

Strong collaboration with internal teams

Generates trusted relationships with customers

Ability to manage multiple systems and administration at once

Required Qualifications, Skills & Experience:

In order to be successful at Acquia, you must have the following types of traits & skill set

4-6 years working in a sales / account management role for a technology company, education and government experience a plus

Strong leadership, teamwork, communication & cross-group collaboration skills

Proven track record of sustaining & growing complex relationships including closing the renewal and assisting with up sell / cross sell opportunities

Prior experience procuring contracts with educational institutions and/or government preferred

Has owned & exceeded a renewals quota

Renewal forecasting & analytical skills

Detailed oriented and organized

Ability to perform in a fast paced environment

Self-starter who can set and manage priorities

MS Office knowledge, including Word, Excel, and PowerPoint

Experience with Salesforce.com and other CRM tools

Strong verbal and written communication skills

Acquia is proud to provide best-in-class benefits offerings to our employees and their families in maintaining both a healthy body and a healthy mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Company info

Acquia
Website : https://www.acquia.com