Sales Support Representative 3 - San Juan PR

Profile

Description

The Sales Support Representative 3 provides timely and effective sales administrative support to assist with the acquisition or retention of customers. The Sales Support Representative 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.

Responsibilities

The Sales Support Representative 3 provides support to the sales force, processes sales applications and is in charge of working sales metrics and reports using Excel. Complete audits, drafts sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements. Makes standard calculations to accurately compile and report statistics. Performs background research on customer accounts, prospects, competitors, and industry trends to support the sales teams activities. Answers internal and customer inquires. Communicates with staff from other areas in the organization to confirm the status of orders and resolve customer complaints. Maintains up-to-date customer records. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.

Required Qualifications

High School Diploma

1 - 3 years of experience in sales, marketing, or Customer Service

Proficient in Microsoft Office - Word, PowerPoint, Outlook & Excel

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Temporary Work At Home requirements (Please note this permanent position allows you to work at home indefinitely until further notice.): Must have the ability to provide a high speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed for optimal performance of 10x1 (10mbs download x 1mbs upload) is required. A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Preferred Qualifications

Associates or Bachelor's Degree.

Healthcare industry experience

Additional information

Schedule: Monday to Friday from 8 am to 5 pm, Overtime, needed to work some weekends.

Training : 3 days

Work Location (Address): This permanent job is working from Home temporary due to Covid 19 emergency. This position will deploy to the following location at a future date: 383 Ave F D Roosevelt. San Juan, PR 00918-2131

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com