Sr. Director Federal Government Sales Indirect and Partner Channel

Profile

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

Job Summary

Responsible for sales through partners and resellers to the U.S. Federal Government in Comcast Business to ensure consistent revenue streams, profitability, and a high level of customer experience. Executes the short and long-term sales strategy for this channel. Leads the Indirect and Partner Channel Federal Team to focus on driving and closing complex sales through acquisition and development of current and prospective partners and resellers within a defined federal account module. Designs and delivers live sales presentation to partners and resellers to federal customers, develops relationships with clients and the community and positions the Comcast brand and value proposition as key components of the sales strategy. Has in-depth experience and skills in the art of selling to both Federal Commercial Partners and the U.S. Federal Government.

Job Description

Core Responsibilities

Creates and delivers face-to-face sales presentations to current and prospective federal commercial partners and federal customers that demonstrate the knowledge of the latest Comcast products and services.

Sells with goals of exceeding departmental financial and unit targets.

Stays abreast of competitive landscape and emerging technologies to best position Comcast Business services in the U.S. Federal Government marketplace.

Develops the strategy to serve Federal Government agencies through partners and resellers. Identifying strategic partnerships, planning the development of the prospective accounts, and cultivating local partnerships and organizational affiliations.

Actively researches and generates new leaders with targeted accounts through various prospecting activities, including cold calling, canvassing, customer referrals, and partner relationships.

Actively seeks ways to promote and position the Comcast brand within these government agencies.

Retains customer base by delivering on the Comcast credo, ensuring a superior customer experience. Maintains and builds customer relationship to drive customer retention. Works with internal teams to ensure operational efficiencies and service levels meet and exceed customer expectations through strong customer service orientation with excellent follow up skills.

Maintains accurate and quality sales records and prepares sales and activity reports as required.

Achieves and exceeds all sales quotas and targets in selling to a specific module serving partners of government agencies.

Development and management of a comprehensive sales funnel that clearly delineates a path for quota attainment.

Work closely with the finance and engineering groups to ensure proposed solutions are both fiscally and operationally sound.

Attends out-of-the-office meeting with customers on a regular basis and demonstrates excellent verbal and written skills and skill presenting, persuading, and negotiating.

Demonstrates some knowledge of Network Design, Managed Network Services, MAN technologies & designs including DSx, OC-x, WDM, Ethernet, Internet Technologies, Functionality & Services, Voice Network Technologies (including VoIP), Data Networking Technologies, Functionality & Services (LAN, MAN, WAN, VPN), Networking Protocols (with an emphasis on Layers 1,2, & 3), Customer Premise Equipment (voice & data), Business Continuity/Disaster Recovery concepts and E-rate Contracting Processes and Procedures.

Ensure high levels of support to the federal customer as it relates to pre-sales, technical support, capture/proposal management, program management, post-sale support, marketing, contract and security management.

Makes presentations to and negotiates with executive level customers.

Defines and recommends new products and services for market opportunities.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com