Sales Supervisor / Laurel

Profile

Best Buy

The Best Buy Core Sales Supervisor manages the daily functions of a department, from customer experiences to employee interactions. They are responsible for coaching and training the sales team to provide exceptional customer experiences and meet business results by achieving revenue, margin, and operational targets. They maintain a broad scope of knowledge in technology products and services through required trainings or certifications and leadership development.

The Core Sales Supervisor builds quality relationships with retail consumers to provide them with relevant and memorable products, services, and technology expertise. In addition, they're responsible for partnering with cross-functional leadership teams to ensure sales merchandising, inventory, and Asset Protection standards are proactively met. They also work closely with the Assistant Store Manager and General Manager to provide feedback, strategize, and execute on the overall leadership processes within the store including employee interviews, scheduling, store maintenance, and performance management.

At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities

Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.

Creates relationships and identifies customer needs while recommending appropriate solutions to drive both individual and team sales, margin, accessories, and overall performance.

Applies extensive sales experience, knowledge, and expertise to act as the subject matter expert in each department. This includes validating or approving product pricing, signage, availability, and display functions of all ad items.

Provides leadership to the sales staff including setting clear expectations, giving direction, mentoring, and providing development of department sales personnel.

Contributes to the delivery of optimal customer service by recruiting, training, scheduling, and retaining customer focused full-time and part-time department personnel.

Resolves complex customer issues or escalations as needed while proactively equipping line-level associates with tools on addressing customer concerns.

Basic Qualifications

One year of experience in leadership

Previous experience in sales, customer service, or related field

Ability to work successfully as part of a team

Ability to work a flexible schedule including holidays, nights and weekends

Preferred Qualifications

Associate degree or higher in business or related field

One year of consumer electronics experience

Prior experience setting retail sales goals

Company info

Best Buy
Website : http://www.bestbuy.com