SVP Retail Sales amp Service

Profile

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

We are seeking an experienced and driven Sr. Vice President of Retail Sales & Service to lead our retail sales and service teams. In this critical role, this leader will be responsible for leading all aspects of Xfinity's retail strategy and will focus on delivering consistency in customer experience as well as integrated omni-channel experience. This role will require strong partnership with key leaders across the Company in areas of Product, Marketing, Supply Chain, eCommerce, Technology and our field teams. The ideal candidate will have a strong track record of success in retail sales and customer service, as well as a deep understanding of retail operations and marketing strategies.

Job Description

Core Responsibilities:

Lead with compelling strategic vision that is in alignment with the Company's short and long-term goals and strategic plan.

Define a retail and distribution strategy, engaging key stakeholders and executing on a plan that is in alignment with the long-range plan to drive revenue, customer satisfaction and increase market share. This will include developing strategic and operational plans for the team, managing execution, measurement and delivering results

Lead contract negotiations with 3rd party business partners for alternate channel distribution.

Lead and manage a team of retail sales and service professionals, providing direction, coaching, and performance feedback to achieve sales and service targets.

Develop and manage retail sales and service budgets, ensuring financial targets are achieved.

Constantly monitor the competitive landscape and market conditions to identify opportunities, issues, and risks in order to recommend strategies and tactics for current and future store locations.

Oversee the development of sales and service training programs for retail staff, ensuring that all team members have the necessary skills, knowledge and confidence to succeed in their roles.

Work closely with the marketing team to develop effective retail merchandising, marketing campaigns and promotions to identify and capitalize on emerging market trends.

Expertise in real estate strategies including a deep understanding of how to translate demographic and other data in determining the right locations for new or existing stores.

Liaise between Product, Marketing, Finance, Technology, Human Resources and Supply Chain to ensure products and services are meeting and exceeding customer expectations; collaborate and influence relationships across headquarters and the field to maximize sales.

Monitor and analyze retail sales data to identify opportunities for growth and improvement, and to make data-driven decisions to optimize sales and service performance.

Represent the company in external retail industry events and conferences, building relationships with key stakeholders and maintaining a strong presence in the retail community.

Professional Experience & Qualifications:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Bachelor's degree in Business Administration, Marketing, or related field required; MBA or other advanced degree preferred.

10 years of experience in retail sales and service, with at least 5 years of experience in a senior leadership role.

Proven track record of success in driving retail sales growth and improving customer satisfaction.

Must have experience as a leader who can influence people, processes and technology choices in a manner that enriches the company's culture and overall sales team performance.

Strong leadership and management skills, with the ability to inspire and motivate a team to achieve ambitious targets.

Exceptional analytical and problem-solving skills, with the ability to make data-driven decisions.

Must have a successful track record of leadership in a complex matrix structure, where influencing skills are critical.

Must be highly adept and capable of building and maintaining trusting partnerships and relationships across all levels of the company as well as with the company's external consumer, retail and cross-functional partners.

Deep understanding of retail operations, including inventory management, merchandising, and store layout.

Strong knowledge of retail marketing strategies and trends, and the ability to develop effective campaigns and promotions.

Experience with retail technology and software, such as point-of-sale systems and customer relationship management tools.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

15 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com