Sr. Analyst Indirect Sales Support amp Analysis Comcast Business Masergy

Profile

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation's largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services.

Job Summary

Responsible for developing reporting strategies and providing administrative support to the Indirect Sales Channel within Comcast Business Masergy. Provide payment detail support as well as technical and process support. Provides analytical and statistical support and prepares analysis of sales forecasts, sales reports, and ad hoc analysis. Has in-depth experience, knowledge, and skills within operations and sales. Role will be 100% virtual.

Job Description

Core Responsibilities:

Acts as a central point of contact for the integration of Masergy Indirect Sales Channel departmental systems, business processes, policies, etc. within the Comcast Business Indirect Sales Channel.

Provides periodic and ad hoc reporting for the Comcast Business Masergy Indirect Channel Sales Department; develops new reports and provides statistical data analysis.

Reviews, analyzes, and provides full life-cycle support of SPIF (Sales Program Incentive Funds) payment details.

Collaborates interdepartmentally to develop, evaluate, and recommend technical and systematic procedures and improve process efficiencies for the organization as a whole.

Integrate Masergy legacy and Comcast Business legacy systems, tools, business processes, and policies; develop tactics to create best practices as one department.

Identifies problems and recommends solutions for technical issues and reporting discrepancies.

Coordinates the flow of information and communication between Indirect Sales, Sales Support, and Business Operations.

Provides oversight to overall sales support processes and offer necessary guidance to develop best practices.

Keeps abreast of sales strategies, trends, initiatives and best practices within the Company and competitive landscape.

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.

Preferred Skills:

Experience with legacy Masergy systems, tools, and internal processes.

Systems and Tools: Microsoft Office (intermediate to advanced with Excel) and Salesforce

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com