Specialty Retention Executive - Employer Group

Profile

Description

The Specialty Retention Executive - Employer Group 2-99 is responsible for growing membership within existing accounts and for directly managing business relationships with client accounts. The Retention Executive - Employer Group 2-99 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Responsibilities

The Specialty Retention Executive - Employer Group 2-99 oversees customer account management, including negotiating contracts and agreements. The Specialty Retention Executive - Employer Group 2-99 is responsible for achieving retention sales goals and add on sales goals for defined book of accounts. Develops and oversees customer retention campaigns. Works to add on other lines of coverage for employer group with Humana. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures. Product Lines : Dental, Vision, Life

Required Qualifications

Bachelor's Degree OR 3 years of sales or sales related experience.

Active Health & Life licenses OR ability to obtain Health and Life licenses within 30 days of hire.

Ability to build and maintain strong relationships with independent sales agents.

Knowledge of Microsoft Excel and PowerPoint.

Strong verbal and written communication skills.

Self-starter, who also knows how to work well with a team to achieve ambitious goals

Must have the ability to provide a high-speed DSL or cable modem for a home office (Satellite and Wireless Internet service is NOT allowed for this role). A minimum standard speed of 10x1 (10mbs download x 1mbs upload) is required.

A dedicated home office space, with a locked door, lacking ongoing interruptions to protect member PHI / HIPAA information.

Associates working in the state of Arizona must comply with the Tobacco Free Hiring Policy (see details below under Additional Information) and upon offer will be subjected to nicotine testing as part of a 10-panel drug test

Preferred Qualifications

Prior business to business sales experience with Specialty (Life, Dental, Vision) products.

Previous experience in a high call volume sales environment.

Bilingual in English and Spanish--ability to read, write and speak both languages fluently.

Additional Information

Travel: 10%, potentially out of the state the candidate resides. Note: There will be no travel at this time due to business travel restrictions.

The following policy applies ONLY to associates working in the state of Arizona :Humana is committed to providing a safe and healthy work environment and to promoting the health and well-being of its associates. Effective July 1, 2011, Humana has adopted a tobacco-free hiring policy that will promote a healthier workplace and will not hire users of tobacco and nicotine products. If you have any questions, please consult with your recruiter.

Interview Format

As part of our hiring process, we will be using an exciting interviewing technology provided by Montage/Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com