Complex Director of Leisure Sales

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***The location for this position is virtual/remote***

This is your chance to be part of an in-house Commercial Services team that propels Hilton's sales, revenue management, call center, and analytics functions! As a Complex Director, Leisure Sales you will support the areas which are at the core of Hilton's commercial engine and are important to Hilton's ability to achieve profitable growth. Supporting Hilton Los Cabos and Conrad Punta Mita and reporting to the Director, Sales & Marketing, you will be responsible for the solicitation of new customer relationships and accounts, including wholesalers, receptive tour operations, and luxury rental travel agencies (Consortia), as well as maintaining existing accounts, while consistently striving to increase revenue and promote relationships through effective negotiation of guest rooms for assigned Mexican Resorts.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night

Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount

Paid parental leave for eligible Team Members, including partners and adoptive parents

Mental health resources including free counseling through our Employee Assistance Program

Paid Time Off (PTO)

Learn more about the rest of our benefits (https://jobs.hilton.com/us/en/benefits)

At Hilton, we believe every Team Member is a leader. Our company is committed to offering leadership development opportunities through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. Hilton’s leadership development framework focuses on developing skills and business insight through a range of programs and approaches to meet varying learning needs and preferences.

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

What your day-to-day will be like:

Mentor and drive sales managers to achieve sales goals and budget. Ensure proper deployment, and management of sales travel, trade show schedule, and sales expenditures. When needed, assist sales managers by responding to leads and RFPs.

Represent both resorts in significant interactions dealing with customers relative to sales and operational questions, challenges, and issues

Negotiate contracts with customers and commission agreements with third-party agencies.

Assist Resort Commercial Leaders with needed information and reports in order to keep corporate and ownership team informed.

Solicitation and management of leisure wholesalers, travel agents, and consortia in order to grow and maintain the market segment for each hotel.

Help to manage the efforts of the leisure sales coordinators onsite through effective oral and written communication while overseeing rate, and occupancy commitments for leisure transient room sales within each of the hotels.

Coordinate the staffing, training, and performance reviews for the leisure sales coordinators. Ensure training programs are conducted regularly and Hilton’s standards of performance are met. Provide mentorship and counsel staff toward improvement.

Compiles and/or directs the preparation of reports pertaining to the operation of the leisure sales market including, but not limited to, the annual and monthly Forecast, Lead Management System, Account Production Reports, and Meetings.

Develop and conduct persuasive verbal sales presentations to prospective clients. Meet with and entertain clients, some of which will require travel.

Coordinate and/or attend scheduled Sales Department and related meetings.

How you will collaborate with others:

Travel to each hotel as needed to meet with potential customers.

Travel to industry-related trade shows in various destinations around the world.

Travel to meet and develop client base as necessary including trainings, trade show participation, FAM trips, and retail travel agencies on a weekly basis.

Participate in key organizations as recommended by management and the Director of Sales & Marketing.

Partner closely with all related departments such as Revenue Management, Marketing, Group Sales, e-Commerce, and Operations to help guide overall property strategies and tactics as appropriate.

What projects you will take ownership of:

Strategic Planning of the leisure team to include deployment, travel, and trade show management, and sales expenditures.

Develop and implement business plans for top accounts focusing on inbound business to the Mexican Market with a high volume of sales leads, and working with customers in multiple time zones.

Responsible for completing qualifications of each account to determine at a minimum: the number of events, total revenue potential, booking patterns and histories, decision-making factors, events, business/personal needs, resources, competition, and marketing.

Responsible for developing, maintaining, and implementing marketing plans and initiatives for key accounts.

Solicit and develop new accounts to generate business opportunities for the Hilton Los Cabos and the Conrad Punta de Mita resorts.

Establish and maintain positive relationships with assigned accounts through ongoing communication.

Continually uncover business opportunities including group tour business.

Manage property-specific promotions, annual FIT contracts, and relevant communications to accounts.

Inputting and retrieving information from computer system for file maintenance, correspondence, and preparation of forecast and marking budget.

WHY YOU’LL BE A GREAT FIT

You have these minimum qualifications:

Three (3) years of Upper Up-Scale experience

Recent work experience with the wholesale, FIT, and luxury consortia market segments

Knowledge of the travel industry, current market trends, and economic factors

Extensive experience in the development and delivery of sales presentations, both in-person and virtual

Ability to access, understand, and accurately input information using a moderately complex computer system

Ability to effectively deal with internal and external customers and staff, with require high levels of patience, tact, and diplomacy to diffuse anger, collect accurate information and resolve conflicts

Ability to read, listen and communicate effectively in English, both verbally and in writing

Proficient in Microsoft Office: Excel, Word, PowerPoint, Outlook

Experience in writing, maintaining, and supervising operational budget

Up to 30% travel both domestic & international

It would be useful if you have:

Prior hotel or hospitality experience

Bi-lingual in both Spanish and English

WHAT IT IS LIKE WORKING FOR HILTON

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands (https://jobs.hilton.com/us/en/brands) . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog (https://jobs.hilton.com/us/en/blog) and Instagram (https://www.instagram.com/hiltoncareers/) to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. Hilton’s commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance our effectiveness in attracting Team Members, customers, corporate partners, and owners.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of parental leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, travel insurance, a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $75,000-$110,000 and is determined based on applicable and specialized experience and location.Subject to plan terms and conditions, you will be eligible to participate in the Sales Incentive Plan (SIP) and the Company's long-term incentive plan, consistent with other team members at the same level and/or position within the Company.#LI-REMOTE

Job: Sales and Marketing

Title: Complex Director of Leisure Sales

Location: null

Requisition ID: COR013R4

EOE/AA/Disabled/Veterans

Company info

Hilton Worldwide
Website : http://www.hiltonworldwide.com