Sr. Sales Ops Analyst

Profile

Because you belong at Twilio

The Who, What, Why and Where

Twilio is looking for a Senior Sales Operations Analyst to join our Sales Operations Analytics team.  This is a great role for someone with an analytical background looking to drive insight into the sales operations space. This person knows the value of data driven insight and wants to bring analytical rigor to the sales operations environment, both within the sales operations team and more directly with the sales team.

You are right for this role if you are skilled at data interpretation and analysis, experienced in presenting data-driven insights, and can adapt to new analytical frameworks quickly. You’re able to take open ended questions and drive to answers using data  that at times can be scattered across multiple sources.

You are a results-oriented individual who is motivated to tackle complex problems, has a can do attitude, and is comfortable asking questions. 

Who?

3 years of experience in Sales Operations or Analytics role in Software / Technology industry

Experienced Salesforce user - can understand data models, custom objects, and reporting

Proficient in SQL

Experienced in collecting data across multiple sources

Experienced in finding and presenting data driven insight based on executive hypotheses

Excellence in structuring complex problems, developing solutions, and crafting recommendations concisely and effectively

Detail oriented with strong interpersonal and communication (written and verbal) skills

Ability to quickly learn and navigate complex data models

Bachelor’s Degree or equivalent work experience

Additional Skills:

Experience in fast growing Software company 

Experience/Familiarity with data modeling or sales commission processes

Experience supporting Sales organizations around the Globe

Proficiency in Excel

Proficiency in Tableau

Strong understanding of relational data models

Salesforce reporting and dashboarding

What?

As a Senior Sales Operations Analyst

you will live the Twilio Magic values:

DRAW THE OWL:

Create and manage Tableau dashboards to drive insight into sales attainment

BE AN OWNER:

Tackle data inconsistencies that may occur due to system bugs or user error.

EMPOWER OTHERS: Spend time with account executives consulting on deals and helping them understand our customer base

NO SHENANIGANS: Ensure the consistent exercise of appropriate judgment and discretion in evaluating opportunities and the data contained therein

Why?

The Sales Operations Analytics team is a new but vital part of the sales operations environment in Twilio. This group focuses their efforts on designing and implementing solutions to large scale, cross functional programs. In addition to our work on improving our sales systems, policies, and processes, we are launching an analytically focused component that will start reporting on sales operations’ quantifiable areas of success and opportunity.

This role will focus on providing data driven insight to sales and sales operations. After developing a detailed knowledge of our usage based revenue attribution model, you will provide guidance and assistance to the field to ensure accuracy and precision in their deal structure and forecasting for leadership. You will also use data visualization to provide analytical support to sales ops, including teams such as compensation and contracts. This role will help drive a new level of data informed decision making within the sales operations team, and will help set some of the internal KPIs by which the department will make its long term decisions.

Where?

This position will be located in our office at 375 Beale Street in San Francisco. You will enjoy our office perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday dinners, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

About Us

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Company info

Twilio Inc
Website : https://www.twilio.com