Insurance Operations Technician

Profile

CoverWallet, an Aon company, was founded in 2015 to reinvent the $100 billion small business insurance industry by using data, design, and technology. As a part of Aon, a leading global professional services firm providing a broad range of risk, retirement, and health solutions with 50,000 colleagues in 120 countries, CoverWallet has the mentality and culture of a high-growth startup with the backing and support of a global multinational company.CoverWallet is the easiest way for businesses to understand, buy, and manage insurance online and has been recognized as a CNBC Upstart 100, won the Best Insurtech Solution from the Benzinga Awards and was named “One of the Most Entrepreneurial Companies in America” by Entrepreneur Magazine. Job Summary:This role provides the tools, assets, resources, and training to support the US Micro teams to assess knowledge and operational gaps. Collaborates across multiple subject areas to ensure processes and procedures are well detailed. Essential Job Functions:Collaborate and communicate effectively with Sales, Marketing, and Operations teams to improve the customer journey and the end-user experience.Collaborate and assess, mentor, and implement various tools to facilitate a flawless sales and renewal process.Support and advise the Sales & AM team with the onboarding process and provide areas of opportunity to improve the team's knowledge and best practices.Partner with Insurance Operations to improve the delivery of insurance training.Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards.Assisting with the implementation of new processes and procedures.Tracking and reporting on operational performanceMaintaining policy and procedure documentsQualifications:Education/Experience :Bachelor's degree in business or relevant area of studyPrevious experience working in sales and understanding the difficulties experienced by salespeoplePrevious experience in sales, insurance, and marketing with an understanding of presenting brand and product vision and roadmapContent creation experience building assets and materials that are externally facing and can be used by the sales team to facilitate their sales cycleDemonstrate a proven understanding of training techniques and standard methodologies for onboarding or embracing new technologiesTechnical:Basic digital literacy, G suite preferred, and Salesforce a plus.Strong ability to communicate via email and phone.People leadership skillsStrong technical/underwritingAdvanced research skillsDemonstrates AgilitySupports Revenue goalsExerts Operational Decision makingExhibits Resourceful Communication Professional: Ability to build positive relationships, initiate action and adjust to change are key attributes of this roleDemonstrated strong verbal, written, and interpersonal communication skillsCreative problem solver with strong analytical skills; self-motivated; excellent interpersonal skillsAbility to take the initiative to collect and use customer feedback to identify both needs and opportunitiesQuality Assurance - Monitors underwriting quality through quarterly audits, referral interactions, and Corporate Underwriting auditsEvaluates customer concerns and provide recommendations for improvementAides in the reduction of E&O exposure through team monitoringHow we support our colleagues:In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.  We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.   Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.  Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.  We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. #LI-HYBRID    2513714,qualifications:UNAVAILABLE,responsibilities:CoverWallet, an Aon company, was founded in 2015 to reinvent the $100 billion small business insurance industry by using data, design, and technology. As a part of Aon, a leading global professional services firm providing a broad range of risk, retirement, and health solutions with 50,000 colleagues in 120 countries, CoverWallet has the mentality and culture of a high-growth startup with the backing and support of a global multinational company.CoverWallet is the easiest way for businesses to understand, buy, and manage insurance online and has been recognized as a CNBC Upstart 100, won the Best Insurtech Solution from the Benzinga Awards and was named “One of the Most Entrepreneurial Companies in America” by Entrepreneur Magazine. Job Summary:This role provides the tools, assets, resources, and training to support the US Micro teams to assess knowledge and operational gaps. Collaborates across multiple subject areas to ensure processes and procedures are well detailed. Essential Job Functions:Collaborate and communicate effectively with Sales, Marketing, and Operations teams to improve the customer journey and the end-user experience.Collaborate and assess, mentor, and implement various tools to facilitate a flawless sales and renewal process.Support and advise the Sales & AM team with the onboarding process and provide areas of opportunity to improve the team's knowledge and best practices.Partner with Insurance Operations to improve the delivery of insurance training.Optimizing operational processes and procedures for maximum efficiency while maintaining quality standards.Assisting with the implementation of new processes and procedures.Tracking and reporting on operational performanceMaintaining policy and procedure documentsQualifications:Education/Experience :Bachelor's degree in business or relevant area of studyPrevious experience working in sales and understanding the difficulties experienced by salespeoplePrevious experience in sales, insurance, and marketing with an understanding of presenting brand and product vision and roadmapContent creation experience building assets and materials that are externally facing and can be used by the sales team to facilitate their sales cycleDemonstrate a proven understanding of training techniques and standard methodologies for onboarding or embracing new technologiesTechnical:Basic digital literacy, G suite preferred, and Salesforce a plus.Strong ability to communicate via email and phone.People leadership skillsStrong technical/underwritingAdvanced research skillsDemonstrates AgilitySupports Revenue goalsExerts Operational Decision makingExhibits Resourceful Communication Professional: Ability to build positive relationships, initiate action and adjust to change are key attributes of this roleDemonstrated strong verbal, written, and interpersonal communication skillsCreative problem solver with strong analytical skills; self-motivated; excellent interpersonal skillsAbility to take the initiative to collect and use customer feedback to identify both needs and opportunitiesQuality Assurance - Monitors underwriting quality through quarterly audits, referral interactions, and Corporate Underwriting auditsEvaluates customer concerns and provide recommendations for improvementAides in the reduction of E&O exposure through team monitoringHow we support our colleagues:In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.  We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.   Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.  Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.  We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. #LI-HYBRID   ,skills:UNAVAILABLE,workHours:UNAVAILABLE,jobBenefits:UNAVAILABLE,datePosted:2022-07-11T15:39:00 0000,employmentType:FULL_TIME,educationRequirements:UNAVAILABLE,salaryCurrency:USD,baseSalary:{@type:MonetaryAmount,currency:USD,value:{@type:QuantitativeValue,value:0,minValue:0,maxValue:0,unitText:YEAR}},validThrough:2023-07-11T15:40:23.000Z,industry:UNAVAILABLE,hiringOrganization:{@type:Organization,name:Aon Corporation,sameAs:https://jobs.aon.com,logo:https://assets.jibecdn.com/prod/aon/0.0.47/assets/brands/https://aon.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=1134557&hashed=154379},jobLocation:{@type:Place,address:{@type:PostalAddress,addressLocality:Victor,addressRegion:New York,streetAddress:7910 Lehigh Crossing Rd.
Suite 1,postalCode:14564,addressCountry:United States}}}

Company info

Aon PLC.
Website : http://www.aon.com