Director of Operations - Inside Sales

Profile

Description

The Director of Operations - Inside Sales is responsible for accomplishing enterprise wide growth objectives through operational and technology transformation and by gaining a competitive edge in the marketplace by becoming industry leader through automation and efficiencies. The Director requires an in-depth understanding of how organization capabilities interrelate across the function or segment.

Responsibilities

The Director of Operations - Inside Sales is responsible for setting the strategic direction for distribution as well as the objective & key results. Decisions are typically related to the implementation of new/updated programs or large-scale projects for the function. Support technical/operational procedures and processes, implement strategic plans, drive goals and objectives, and improve performance. Additional responsibilities include:

Lead business transformation and growth, develop talent, and lead a fast-paced results-driven operation.

Build an organization based on culture and engagement.

Work closely with market operations and other sales channels involved in the bid process.

Bring forth technology transformation and automation to drive competitive edge in the market place.

Work horizontally and cross functionally to drive integration and enterprise value.

Meet sales and growth goal through managing KPIs and member life time value and experience.

Required Qualifications

Bachelor's Degree

5 or more years of consumer-focused performance-driven leadership experience

5 or more years of management experience leading large teams in a values-based culture

Track record of building high-performing teams and achieving goals and success for a high-volume unit

Prior experience coordinating sales operations activities with partners/vendors, including systems migrations

Demonstrated ability to partner across functions to create win/win strategies is required

Open leadership style; actively seeks out and supports collaborative thinking and problem solving

Skill in driving results, thinking strategically, while passionately leading sales operations

Extremely organized, disciplined, hands-on leader who is not afraid of digging into details when necessary

Commitment to recruiting and developing diverse talent to meet the dynamic business requirements of the market

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Ability to travel 20 - 35% of the time, depending on location

Preferred Qualifications

Call center leadership experience

Experience with the healthcare insurance industry, with sales related experience

Additional Information

This position can be performed remotely

You must be able to obtain your active Health & Life Insurance Licenses as well as the AHIP certification within the first 90 days of employment

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com