Senior Vendor Management

Profile

Description

The Senior Vendor Management Professional works as liaison between vendors and organization. The Senior Vendor Management Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Responsibilities

The Senior Vendor Management Professional reviews and negotiates terms of vendor contracts and communicates with vendors to regarding day-to-day matters. Builds and maintains positive relationship with vendors and monitor vendor performance. Researches invoice and contractual issues and resolve discrepancies. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.

Lead a team of at least 4-5 associates: help them to perform effectively in their roles and help guide and coach them to grow in their career.

Help define, improve and implement RxE's strategic direction

Identify opportunities with competitors, and in the industry and outside the industry to bring new technologies/improvements/best practices/better training to RxE

Guide associate in building out more accurate and improved reporting for RxE

Use data and analytics and call listening to help identify opportunities for improvement, best practices, script growth, retention, improved training, and customer experience

Travel to the various vendor sites on regular frequency to get a hands on view of the work that they are doing and to better understand other opportunities for improvement, best practices, training, retention, growth and admin savings

This is important as there are a lot of insights that can be gained from going in person and talking to the leaders and associates in person as well as seeing the call center environments.

Drive the initiatives for improvements, implement best practices across BPO sites, script growth, retention, improved training, customer experience and improve admin based on the recommendations from data analytics, call listening, research, and going to the various vendor sites in person

Work with the vendors/RxE associates and other areas to help drive improvements/increased performance/best practices/growth/training/retention of associates

Help with the creation of pilots and campaigns aimed at improving growth/improvements/retention/better training. The team would also help with getting the campaign set up correctly with the various partners (Concentrix, HP Reporting, Welltok, and etc.) so the results can be accurately tracked.

Help guide the vendors to more effectively meet RxE's needs, improve associate training, retention and performance

Required Qualifications

5 years of technical experience

Knowledge in creating and developing data for reporting

Strong excel and access experience

1 years of Sales experience

1 years of Call Center Leadership experiencer (lead, supervisor)

Preferred Qualifications

Bachelors degree preferred

Power BI, Tableau

Access knowledge is a plus

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com