Lead Analyst Sales Channel Analytics

Profile

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

As a member of the West Division Sales and Marketing Analytics Team, this position is responsible for sales performance measurement and analytics for the West Division Sales Call Center channel. This is a highly visible, full-stack role requiring strong analytical, technical, organization and communication skills. The successful candidate will be able to independently lead projects from gathering requirements, to data extraction and validation, to report design, development, automation, implementation and maintenance. The individual will build complex models and analyses, draw conclusions that support the sales channel's success, and communicate findings to stakeholders. Our collaborative, fast-paced team provides significant visibility and growth potential. The position requires the ability to consistently deliver results quickly, improve processes where there are areas of opportunity, and manage multiple projects at one time. The successful candidate will also serve as a divisional liaison with regional and enterprise-wide sales, marketing, and data teams. Knowledge of call center and sales operations and metrics, compensation plans, and financial implications is a plus but not required.

Job Description

Core Responsibilities

Partners with Sales Call Center leadership to create, develop, and maintain the West Division's operational and sales performance reporting. Manages expectations through active communication, prioritization, and follow-through with stakeholders.

Performs business intelligence analysis and data exploration to provide insights and performance measurement that guide the call center's sales strategy. Identifies risks and opportunities in trends to mitigate risk and enhance sales channel performance. Communicates findings to stakeholders.

Extracts meaningful insights from raw data and integrates that information with other data sources. This includes writing complex SQL queries across multiple enterprise databases (Teradata, SQL Server) to extract, assemble, and prepare data that is ready for analysis and reporting.

Formulates and tests hypotheses, weighs alternatives and determines appropriate recommendations for actionable insights.

Designs new methods and best practices for analysis and presentation of comparative data.

Vets recommendations to determine viable options and provides business case to management.

Serves as a team leader within a work group or on cross-functional teams; accepts team lead stretch assignments. Leads discussions and presentations of results, recommendations and business insights to broader senior leadership team.

Performs in depth research on root cause of data anomalies that are uncovered through normal course of analysis.

Produces an often complex collection of reports, graphs, summaries and presentations that convey analytic results and align with business needs.

Collaborates with both the analytic organization and its technology partners to define and publish complex data products.

Provides training to and acts as technical resource for team members.

Acts as a subject matter expert in one or more data subject areas such as sales, call center, network operation and financial data.

Writes complex SQL to query large data platforms such as Teradata, SQL server, Oracle and Hadoop to obtain data necessary for analysis. Combines data as needed from disparate data sources to complete analysis.

Participates in defining business intelligence requirements for projects and data requests.

Participates in multiple enterprise wide projects by providing data analysis to project leaders.

Creates technical documentation (internal).

Consistent exercise of independent judgment and discretion in matters of significance.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

Salary:

Pay Range: $105,378.26 - $158,067.39

Additional Range: This job can be performed in California, Colorado And Washington with a Pay Range of $87,052 USD -$171,812 USD

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com