Sales Support Representative Pharmacy Technician

Profile

Description

The Sales Support Representative 3 is a certified Pharmacy Technician that provides timely and effective administrative sales support to assist with the acquisition or retention of Specialty Pharmacy customers. The Sales Support Representative 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment.

Responsibilities

The Sales Support Representative promotes Humana Specialty Pharmacy by supporting Field Sales

Reps and the provider offices in their territories. This position focuses on increasing orders to Humana Specialty Pharmacy, resulting in increased prescriptions and revenues. Responsibilities include:

Building and maintaining relationships with the medical staff of physician offices over the phone, to increase market share.

Providing staff with education and information on options for patient use of Specialty Pharmacy medications.

Resolving inquiries received by physician offices such as: researching patient copay assistance, expediting prescription processing, resolving delayed orders, prior authorizations etc.

There are several patient benefits for using Humana Specialty pharmacy - lower cost, easier approvals, resource assistance and a more comprehensive cycle of care.

This position allows pharmacy technicians who are passionate about customer care to become a knowledgeable resource regarding specialty pharmacy medications and Humana pharmacy benefits. In return, you will receive competitive base compensation and a bonus incentive, full benefits, an amazing work culture and the opportunity to have a positive impact on the health of Humana members.

Required Qualifications

State Pharmacy Technician certification in state of residency

National Pharmacy Technician certification (PTCB)

1 - 3 years of pharmacy related, customer interface experience or related field

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Proficient in Microsoft Office - Word, Outlook & Excel

Associates working in the state of Arizona must comply with the Tobacco Free Hiring Policy (see details below under Additional Information) and upon offer will be subjected to nicotine testing as part of a 10-panel drug test

Preferred Qualifications

Associates or Bachelor's Degree.

Call center or telephonic support experience.

Sales related experience

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com