Sales Support Professional 2

Profile

Description

The Sales Support Professional 2 provides timely and effective sales administrative support to assist with the acquisition or retention of customers. The Sales Support Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Responsibilities

The Sales Support Professional 2 processes sales and invoices so that customer orders paid accurately and on time. Drafts sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements. Makes standard calculations to accurately compile and report statistics. Performs background research on customer accounts, prospects, competitors, and industry trends to support the sales teams activities. Answers internal and customer inquires. Communicates with staff from other areas in the organization to confirm the status of orders and resolve customer complaints. Maintains up-to-date customer records. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

Position Requirements:

Develop, Maintain and strengthen business relationships across a defined set of hospice clients

Responsible for client retention through relationship development with key client stakeholders including C-Suite, Directors and Operational leadership.

As the face of Enclara Pharmacia, ensure that all stakeholders are aligned to the needs of the customer

Engage and utilize internal departments to ensure utilization of Enclara Pharmacia services for optimal patient care and cost control.

Establish and maintain Business/Service Review scheduling and documentation.

Occasional travel required (25%) for onsite team meetings, business reviews, client training/education, trade shows, etc.

Maintain SalesForce account records; includes new addresses, contacts, interaction, meetings, etc., document all client interactions.

Timely communication of hospice changes to the appropriate departments within Enclara Pharmacia (Billing, Operations, etc).

Facilitate proper resolution of customer issues/challenges with other departments (Customer Service, Billing, Operations, Neighborhood Connections, etc).

Facilitate/communicate documentation of a client service plan when needed.

Engage Implementation team for new site implementations and post 'go-live' training/implementations, if needed.

Coordinate interface activities with Interface team, understand 8358 report and interface workflow.

Engage the Sales team when opportunities are uncovered to add existing patients as a result of acquisitions, joint ventures, etc.

Host or coordinate education sessions with clients. May include onsite sessions.

Participate in targeted marketing activities and local state conferences as requested.

Maintain current knowledge and compliance with industry regulatory requirements, policies and procedures.

Ability to use SalesForce, WebEx, and Microsoft suite including Power Point and Excel.

Job Requirements:

Ability to work independently and manage multiple priorities.

Ability to multi-task on concurrent priorities as well as the ability to communicate with internal participants during client calls through email, instant messaging and texting as needed.

Ability to work under pressure to meet changing priorities, meet deadlines and make good decisions with minimal supervision.

Must be resourceful and take initiative to continually learn about internal operations and share with fellow teammates.

Strong organizational and time management skills, with excellent follow-through.

Strong commitment to client service, team orientation, and desire to succeed.

High-energy with a sense of urgency, detail-oriented and thorough.

High level of responsiveness to clients and internal stakeholders.

Excellent verbal and written communication, presentation, and negotiation skills.

Account management and customer relationship skills, with the ability to problem solve.

Ability to travel as needed for client visits.

Proficient PC skills - Microsoft Office and other software products.

Attend local, regional or national hospice meetings upon request.

Ability to develop a professional rapport, diffuse volatile situations and maintain a dynamic and professional demeanor both outside and inside the company.

Required Qualifications

Bachelor's degree

3 or more years of experience in sales, marketing, or related field

This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits

Active State Health and Life Licenses or ability to obtain

Knowledge of Microsoft Office Products to include: Word, Excel, and PowerPoint

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Prior experience in the health solutions or financial industries

Knowledge of Microsoft Publisher

Additional Information

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com