Tele Sales Agent- CenterWell- Remote

Profile

Description

The Care Delivery Tele Sales Agent conducts selling activities related to inbound and outbound calls within a care delivery setting. The Care Delivery Tele Sales Agent work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Responsibilities

The Care Delivery Tele Sales Agent is responsible for converting Medicare eligible callers to patients through telephonic conversations, proactively anticipate member needs and questions in order to provide guidance and stellar customer service, effectively describes services offered and sell prospective patients on the clinical care model, documents and modifies contact notes across multiple CRM systems as necessary to properly document interactions with prospects and patients, understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. May originate calls from leads. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Ensures that quality and productivity standards are maintained while working independently. Follows established guidelines/procedures.

Required Qualifications

Demonstrates strong verbal communication skills

Ability to connect meaningfully with customers to build emotional engagement and customer advocacy

Simplify complexity and integrate internal efforts to deliver an optimal customer experience

Comfort working in a telephonic intensive environment

Proficient in Microsoft Outlook, Word, and Excel

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Bachelor's degree

Telephonic sales experience

Understanding of value-based primary care and/or Medicare Advantage

Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistance

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com