Utility Specialist

Profile

\u003cp\u003eGENERAL SUMMARY:\u003cbr /\u003eThe primary responsibility of the Utility Specialist is to provide accurate, professional, and prompt member service while handling routine financial transactions. Responsible for identifying and satisfying member needs by offering Credit Union products and services.\u003cbr /\u003e\u003cbr /\u003eQUALIFICATIONS:\u003cbr /\u003eMinimum Education \u0026amp; Experience Requirements\u003c/p\u003e
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\u003cli\u003eHigh School diploma or equivalent\u003c/li\u003e
\u003cli\u003e5 years of a combination of sales and/or customer service experience\u003c/li\u003e
\u003cli\u003eTo include 2 years of financial institution experience\u003c/li\u003e
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\u003cp\u003eMinimum Knowledge and Skill Requirements\u003c/p\u003e
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\u003cli\u003eStrong member service, active listening, and problem solving skills\u003c/li\u003e
\u003cli\u003eDisplay professionalism and possess excellent verbal and written communication skills\u003c/li\u003e
\u003cli\u003eAbility and drive to solicit new business proactively\u003c/li\u003e
\u003cli\u003eMust be proficient in Microsoft Office (Word, Excel, Outlook)\u003c/li\u003e
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\u003cp\u003eCOMPETENCIES:\u003c/p\u003e
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\u003cli\u003eTechnical Learning\u003c/li\u003e
\u003cli\u003ePriority Setting\u003c/li\u003e
\u003cli\u003eCustomer Focus\u003c/li\u003e
\u003cli\u003ePerseverance\u003c/li\u003e
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\u003cp\u003eEthics and Values\u003cbr /\u003e\u003cbr /\u003eWORKING CONDITIONS/ENVIRONMENT:\u003cbr /\u003eThis job requires they stand or sit for the majority of time and be able to lift up to 25 lbs. \u003cbr /\u003e\u003cbr /\u003eOTHER REQUIREMENTS:\u003cbr /\u003eMust comply with and ensure staff adheres to all policies and procedures, including Bank Secrecy Act (BSA). Must be able to obtain license through the Nationwide Mortgage Licensing System \u0026amp; Registry (NMLS). Must be able to work a flexible schedule Monday through Saturday as needed and travel independently to branch locations throughout Pima, Pinal and Maricopa Counties.\u003cbr /\u003e\u003cbr /\u003eMAJOR ACCOUNTABILITIES AND TASKS:\u003cbr /\u003e1. Travels regularly to credit union locations to fill various positions within the branch as needed.\u003cbr /\u003e\u003cbr /\u003e2. Performs member transactions with accuracy while ensuring a positive interaction and member experience. \u003cbr /\u003e\u003cbr /\u003e3. Ensures member satisfaction through proactive problem resolution.\u003cbr /\u003e\u003cbr /\u003e4. Protects the Credit Union\u0026rsquo;s financial interests by controlling and balancing assigned cash drawer and negotiable items received/disbursed. Maintains acceptable balancing record per established standards.\u003cbr /\u003e\u003cbr /\u003e5. Supports Credit Union Member Service Objectives and Sales Promotions by cross-selling or referring services and products to members. Meets established sales goals and service standards.\u003cbr /\u003e\u003cbr /\u003e6. Works to successfully achieve overall branch administration goals, through individual contribution, while promoting teamwork.\u003cbr /\u003e\u003cbr /\u003e7. Maintains up-to-date knowledge and adheres to all Credit Union procedures regarding member transactions. \u003cbr /\u003e\u003cbr /\u003e8. Performs other duties as assigned.\u003c/p\u003e
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\u003cp\u003eThis position is considered non-exempt for tax purposes. The hourly pay range for this role is $17.85/hr to $22.31/hr at the Tucson NE Grade 9 pay grade.\u0026nbsp;Final salary is dependent on a candidate\u0026rsquo;s experience and qualifications.\u003c/p\u003e,EqualOpportunityEmployerDescription:null,PayTransparencyPolicyStatement:null,MatchScore:1.0,HasApplied:false,ApplicationJobBoardName:null,ApplicationJobBoardId:null,DateApplied:null,Salaried:false,CompensationAmount:null,PublishingStatus:1,Links:[],BehaviorCriteria:[],MotivationCriteria:[],EducationCriteria:[],LicenseAndCertificationCriteria:[],SkillCriteria:[],WorkExperienceCriteria:[],JobBoardMemberships:[{JobBoardId:badf8129-894a-4ece-8262-17976079698b,PublishedInternal:true,PublishedExternal:false,ExternalPostedDate:null,InternalPostedDate:2020-07-09T20:38:36.031Z},{JobBoardId:b7df6c2b-0d36-4e50-a977-a238206970e7,PublishedInternal:false,PublishedExternal:true,ExternalPostedDate:2020-07-09T20:38:36.031Z,InternalPostedDate:null}],AssessmentUri:null,AssessmentStatus:null,OpportunityIsClosed:false,TravelRequired:null,TravelDescription:null,SupervisorName:null,Assessments:[],ApplicationId:null});

Company info

Vantage West Credit Union
Website : http://www.vwestcu.org