Supervisor Sales Support Bilingual English/Spanish- WAH KY IN FL AZ or TX

Profile

Description

The Supervisor, Sales Support provides timely and effective sales The Sales Support Supervisor works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems; collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach.

Responsibilities

Responsibilities

Manage a team between 15 - 30 associates (Full-time, inbound and/or outbound phone associates and Sales Support Rep 4, etc.)

Provide guidance and leadership to associates and serve as a mentor for their day-to-day activities

Approve associates timesheets and PTO to ensure timely pay

Identify reasons for variation in individual performance and take appropriate actions that will result in improved performance

Analyze data to guarantee key performance measures are met, while aiding in the removal of barriers to success

Collaborate with HR through the planning and coordination of the recruitment process of full-time associates

Develop and identify readiness of full-time associates for next level

Monitor call queue to ensure service level and abandonment rates are within compliant range

Ensure appropriate staffing levels are achieved to manage the team effectively

Maintain proactive communication with other departments in the organization to ensure efficient, accurate, and timely responses to internal/external customer needs

Plan and conduct team engagement meetings

Engage and develop staff to meet over all department and personal goals

Collaborate with HR Shared Solutions regarding policy and procedures

Possible stretch assignments and projects

Preferred Skillset:

Ability to be flexible, adaptable, and team focused

Applied time management skills

Ability to handle sensitive and/or confidential information

Positive engaged attitude

Excellent verbal, listening, and written communication skills

Demonstrates high level of emotional intelligence

Aptitude for quickly learning and navigating new technology, systems and applications

Proficiency in all Microsoft Office Programs including Word, PowerPoint, and Excel

Required Qualifications

Previous Supervisor experience of 1 year (with direct reports)

Bilingual in English/Spanish, the ability to read, write, speak without limitations or assistance

1 years applied knowledge of customer service or call center processes and practice

Provide at least 1 year commitment to remain within the department starting day 1 of this position

Must be able to work in office as needed

Must be able to work any shift up to 9pm EST and Saturdays and/or Sundays during peak periods

For AZ associates: Associates working in the state of Arizona must comply with the Tobacco Free Hiring Policy (see details below under Additional Information) and upon offer will be subjected to nicotine testing as part of a 10-panel drug test

Must ensure designated work area is free from distractions during work hours and virtual meetings Must provide a high-speed DSL or cable modem for a workspace (Satellite and Hotspots are prohibited). A minimum standard speed of 10x1 (10mbs download x 1mbs upload) for optimal performance of is required

Preferred Qualifications

Associate or Bachelor's degree preferred, or in place of a degree, 2 years of relevant experience

Develop strategies for adapting to a constantly changing workload or unforeseen situations

Ability to anticipate reporting needs and identify areas for improvement

Project Management Experience

Additional Information

Any Humana associate who speaks with an agent in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

If you have additional questions regarding this role posting, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.

The following policy applies ONLY to associates working in the state of Arizona: Humana is committed to providing a safe and healthy work environment and to promoting the health and well-being of its associates. Effective July 1, 2011, Humana has adopted a tobacco-free hiring policy that will promote a healthier workplace and will not hire users of tobacco and nicotine products. If you have any questions, please consult with your recruiter.

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com