There are some important rules to be followed in handling complaints:
Loss of the opposition - If an objection is provided before being confronted with it, for example, if a product is more expensive than talking about their competitors and demonstrate its benefits to provide a solid value for money. While the product may not be the cheapest on the market, it is the only the product to offer (profit). ''It's a little more expensive than the competitors but the extra money is well spent, because, unlike competitors who offer (benefits).'' This is a great opportunity to use the all-important Unique Selling Benefits.
Suppose that the use of statements - Suppose that the statements are used to test whether the opposition is real or not. If the objection is real, then proceed to answer it, if it is not real, ignore it and continue. For example, if the objection is that the product is very expensive, so use something like, ''If I can show you the total cost of purchase and delivery is an economic proposition. It is not important?
First empathy with the customer telling them you understand their concerns and how they feel, then talk to someone who thought the same thing and finally after talking about making a purchase, they discovered that their fears are not reality.
An opposition must be accepted and can be used as a platform to sell should be maximized, while the concerns of a customer actually said they have no reason to buy!
