Over the years, the company's slogan and look have changed, but its determination to provide its customers with the best and most dependable service in the industry and its dedication to providing a happy and productive work environment for its employees have remained the same.
In May of 2006, FedEx Express was rated one of the best places to work in the Netherlands. In response to this honor, Robert W. Elliott, FedEx Express EMEA President, said in a press release, "It is our employees who make FedEx Express a great place to work. FedEx's corporate culture has always put people first. We have long recognized that providing a safe and enjoyable workplace, adhering to high ethical standards, and building great team spirit results in employees with a real sense of pride in their work. That pride, together with a 'whatever it takes' attitude, enables us to deliver the best possible service to our customers."
FedEx Express Belgium was also ranked as one of the "Top 100 Best Workplaces in Europe," and it was ranked among the top 25 best places to work in Spain.
Whether it's promising that it "absolutely, positively" will get something there overnight or admonishing the public not to worry with the slogan "Relax, it's FedEx," the company is at the forefront when it comes to client and employee satisfaction; but how exactly do they keep everyone so happy?
FedEx's current executive lineup includes Smith, Chairman, President, and CEO; Robert B. Carter, Executive Vice President and CIO; T. Michael Glenn, Executive Vice President of Market Development and Corporate Communications; Alan B. Graf, Jr., Executive Vice President and CFO; and Christine P. Richards, Executive Vice President, General Counsel, and Secretary.
When it comes to making decisions for the corporation and its various divisions (which include FedEx Express, FedEx Ground, FedEx Kinko's, FedEx Freight, FedEx Custom Critical, FedEx Trade Networks, and FedEx Services), this team of executives puts its collective heads together to come up with cutting-edge business strategies that deal with two populations: customers and employees.
FedEx employees are some of the most loyal employees in the world. Dedicated to their jobs and striving to do their best on behalf of their customers, these hardworking individuals are rewarded with some pretty posh benefits.
FedEx customer satisfaction seems to be a byproduct of its employee satisfaction, as employees tend to go above and beyond the call of duty to get their customers what they need on time. Customers are greeted—on the phone or in person—by customer service representatives who seem to truly care about their particular problems, a reality that has become rather rare these days.
Overall, it's safe to say that with a foundation of ethics, an appreciation for people, and a knack for staying ahead of the crowd, FedEx is a company that will be around for the long haul. I'm sure both its employees and its customers agree.
